At JPrice, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 14-day return and exchange policy under the conditions below.
1. Return Period
Customers may request a return or exchange within 14 days from the date of purchase or delivery.
2. Eligibility for Returns
To qualify for an exchange, the item must meet the following conditions:
- The item must be unused and in the same condition as when it was purchased.
- The item must be returned in its original packaging with all accessories included.
- Proof of purchase (receipt or order confirmation) must be provided.
Items that are damaged due to misuse, altered, or missing parts may not qualify for exchange.
3. Exchange Only (No Refunds)
We do not offer monetary refunds.
Eligible returned items will be exchanged for another product of equal value, or customers may choose another item and pay the difference if applicable.
4. Processing Time
Once the returned item has been received and inspected, the exchange process will take between 1 to 7 business days.
5. Return Process
To initiate a return or exchange, please contact us with your order details using the information below.
6. Contact Information
Phone: +254 748 065742
Email: info@jprice.co.ke
Location: Junction Trade Center, 2nd Floor, Nairobi, Kenya
Our team will guide you through the return and exchange process.